Support

11am to 11pm Weekdays + check in Saturday morning and Sunday 

Times may vary during the weekend. Just send thru your inquiries and we'll be sure to assist.

Your Support System

I have designed the support system so that you can get the type of support you need for the problems you are trying to overcome at any time throughout the recruitment & preparation process.

Elite Coaching - Support

1. Elite On-Boarding Quickstart call - The first thing you need to do is book your on-boarding call. On the call we will get you orientated with all the tools, frameworks, coaching and features you have can access and how to best use them. I run 2 calls most weeks so you can always come back and refresh yourself if need be, there is an opportunity to ask questions on this call and this will be where we start your personal roadmap.

2. SMS Support - sms support is my priority support channel, it is checked first thing in the morning and throughout the day as it's designed to solve more pressing issues for you when you are in the Elite Firefighter Accelerator program.

COACHING

1. Weekly Coaching sessions -  Register for coaching each week with my team of experts to get 1-1 help with the specific issues that are holding you back.

2. Success Mentoring - Book a mentoring session when you need to get unstuck or keep up your momentum.

3. Mindset Coaching - I have Australia's leading mindset coach on the team to help you get in the right frame of mind so you can get yourself in the top 1%. I have her come in most months to work with you if you want or need that extra level of mental support

4. 1 on 1 Extra Coaching - Book in here to get concentrated  coaching and turbocharge your results asap. This is particularly useful when you have a test coming up soon.

5. System Support - if you are having any trouble with using the tools and software you have access to or you really need a bit of a freshen up on how to use any of the tech you can book a zoom session support call for this. Please only book this once you have done your on-boarding call

Firefighter Accelerator Membership - Support

1. On-Boarding Quickstart call - The first thing you need to do is book your on-boarding call,  On the call you will get orientated with all the tools, frameworks and features you have access to and how to best use them. 

2. Chat support - manned most days from 11am to 11pm. You can use the simple bot to get to the type of help you need then you can transfer to live chat for anything more tricky

3. Phone - you can call us at any time and request a call back if you need to talk to us about a specific problem you are having that cannot be resolved through sms, chat, coaching or email 0282948990

4. System Support - if you are having any trouble with using the tools and software you have access to or you really need a bit of a freshen up on how to use any of the tech you can book a zoom session support call for this. Please only book this once you have done your on-boarding call.

FAQ's

Recruitment Questions

When Will The Next Recruitment Be?

I am a Foreigner Who Wants to Immigrate and Become a Professional Firefighter in Australia. What are the Requirements?

The Courses

How Do I Complete Each Lesson?

How Do I Access The Free Training?

The Facebook Group Guidelines

Rules and Etiquette

Link Protocol

Writing Your First Post

Coaching Calls & Schedule

One-on-One Coaching Call

Elite - Coaching Call Schedule

Billing

How Do I Update My Credit Card Details?

How Do I Access My Invoices For Tax Purposes?

Is My Payment Information Safe?

Why Is My Credit Card Being Rejected?

When Will My Credit Card Be Charged?

How Will The Charge Show Up On My Credit Card?

How Do I Cancel My Membership Subscription?

How Do I Get My Refund?

I Prefer Not to Provide my Credit Card Details Online. What Can I Do?

Does My Billing Address Have To Match The Address On File With My Credit Card Company?

Products

I Ordered The Fire Recruitment Pack. When Will I Receive The Product?

I Prefer Hard Copies of The Fire Recruitment eBooks, Where Can I Order Them?

Membership

What if I Want to Change the Information I Provided During the Onboarding Process?

Do You Offer a Trial Membership?

How Do I Ask Brent My Training Questions?

How Do I Change My Email Address or Password?

What If I Lost My Password?

How Do I Change My Username?

Profile Picture Setup

Will My Membership Renew Each Month Or Will I Have To Keep Entering All My Information?

How Do I Change My Cover Photo?


Fire Recruitment Australia - Submit Your Support Ticket Below